• Web
  • CV
  • PGP Key
  • Virtual Buisness Card

A self-taught I.T. professional with experience in selling, designing, implementing, supporting, and troubleshooting IT services. Ability to articulate ‘technical’ information to ‘non-technical’ personnel. Self-motivated, tenacious, and disciplined; I have excellent communication and presentation skills at all levels coupled with the ability to establish and maintain excellent customer and internal relationships.


Phion Security
August 2021 - Present

• Engaging with clients to gather their needs and wants for new systems and upgrades

• Translating customer requirements into costed technical solutions/designs.

• Proactively inform customers of new products, proposing upgrades and transition paths as appropriate.

• Working at pace to hand over well documented services successfully to clients.

• Cover all activities from preparation of quotes/payment plans, contract management, budgeting, planning, and acquiring the correct hardware or resources needed for projects, invoicing and collection.

• Create a pipeline per quarter, responsible for turnover and margins.

• Build relationships of trust by providing proactive follow-up, product information and account support via telephone an email.

GIS - Global Initiatives & Solutions
Jul 2021 - August 2021 - retained as a Contractor to present
Global Operations Manager

• Responsible for the setup and maintenance of resources i.e. Nextcloud, MS360, Azure cloud storage, FTP servers, internal webpages, Slack, Discord, Custom bots for Slack, Discord and Atlassian, e.g. Trello and Confluence.

• Provided 1-1 and group mentoring on I.T. related topics to the team leads and staff.

• Created and maintained internal workflows, standards and best practice documentation for the company using Confluence. These included: Standard templates for social media posts. Standard themes for company graphics and fonts. Detailed documentation on how to use internal resources and programs